Privacy policy

1. Information we collect

We may collect the following types of information:

• Personal information: your name, email address and phone number when you register, submit a memorial or contact us.
• Loved-one information: name, birth and death dates, photos, biography and remembrance text.
• Memorial location information: an address and coordinates only when you actively use location features. Precise location is sensitive information; confirm the visibility before submitting it.
• Order and payment information: order number, items, amount and payment status. Payment providers process payment accounts and card details under their own rules; we do not store complete payment credentials.
• User content: messages, remembrance records and other content you publish.
• Usage data: how you use the website, including visit times, pages and features.
• Device information: IP address, browser type and device identifiers used to access the website.

2. How we use information

We may use collected information to:

• Provide and manage our services
• Process and manage account registration
• Respond to questions and requests
• Improve the website and services
• Send service-related notices
• Prevent fraud and abuse
• Meet legal obligations

3. Sharing and disclosure

We do not sell, rent or trade your personal information. We may share information in these circumstances:

• Public display: submitted memorial information and public messages can be viewed by other users.
• Service providers: only the minimum information needed for hosting, email, WeChat Pay, PayPal, Amap and Google Maps. Map providers may process coordinates and network information.
• Legal requirements: disclosure may be required by law, court order or government request.
• Protection of rights: disclosure may be needed to protect our rights, property or safety, or those of users and others.

4. Data security

We use appropriate technical and organizational measures to protect personal information from loss, misuse and unauthorized access, disclosure, alteration or destruction. No internet transmission or electronic storage method is completely secure.

5. Storage and retention

We retain information for as long as needed for an active account, service delivery and legal obligations. Memorials are maintained long term, while rights holders may request correction, hiding or deletion. Order and payment records are retained for financial and regulatory requirements. Keep your own originals of important photos and materials.

6. Your rights

Depending on applicable data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request hiding or deletion of personal information, memorial content and precise locations
• Restrict or object to processing
• Data portability

7. Cookies and similar technologies

We use cookies and similar technologies to collect and store information about visits. You can control cookies through your browser settings.

8. Children’s privacy

Our service is not directed to children under 13. If you believe we collected information from a child under 13, contact us and we will take steps to delete it.

9. Changes to this policy

We may update this policy from time to time. For significant changes, we will post a notice and update the date at the top of this policy.

10. Contact us

If you have questions or concerns, contact us:
Email: 1860@xhjwx.com
Phone: 18160980866
Address: Lingying Digital Media Co., Ltd., Susong Mall, Susong County, Anhui, China